LOOSE TILES DURING REGROUTING
During wall or floor regrouting, we may discover that some tiles are loose or have become detached from the surface. This is sometimes only noticeable once the old grout has been removed.
Up to 2 loose tiles can be repaired FREE OF CHARGE, provided that the surface underneath is in good condition and no additional preparation or remedial work is required if more than 2 tiles are loose, or if the surface behind/beneath the tiles is damaged, additional labour and materials may be required and an extra charge will apply.
Every situation is assessed individually. We will always discuss the condition with you, explain the available repair options and confirm any additional costs before carrying out extra work.